Unlocking Potential: The Impact of Artificial Intelligence on Organisational Learning

16.01.2025

Wittenborg Researchers Explore the Impact of AI on Organisational Learning

A recent bibliometric sheds light on the growing intersection between Artificial Intelligence (AI) and organisational learning. Conducted by Wittenborg researchers Ivanna Shubina and Piotr Kwiatek, the study analyses 85 scholarly articles from 2010 to 2021, revealing significant trends and implications for future research in this emerging field.

Growing Interest in AI in Learning Environments

Over the past ten years, the development of AI technologies has transformed learning within organisational contexts. Shubina and Kwiatek therefore aimed to map the scientific patterns of AI’s application in fostering positive change in organisational learning environments. By leveraging the LENS software for bibliometric analysis, the researchers uncovered descriptive characteristics of existing literature, revealing a notable increase in publications related to AI and organisational learning.

The majority of the studies analysed were published in English by a diverse group of 100 authors from 29 countries, with the United Kingdom, the United States, and Australia leading in citation productivity. The findings suggest that AI applications in learning settings significantly enhance individual competencies, reduce resistance to change, and promote essential life skills.

Key Findings and Implications

The study identifies a strong prevalence of psychology and social psychology in the existing literature, indicating that understanding human behaviour is crucial to effectively integrating AI into learning processes. The authors note that while considerable research has addressed AI's benefits and challenges in education, there remains a critical gap in exploring its relationship with positive organisational change.

The researchers emphasised that “the main contribution of the findings indicates that the appliance of AI in a learning environment enhances the positive change among individuals, reduces the resistance for change, and improves life skills and competences.”

Furthermore, they highlight the importance of experiential learning, organisational learning and managerial coaching, all of which are enhanced through AI support. The integration of technology not only facilitates knowledge sharing but also fosters a growth mindset among employees, helping them navigate professional and psychological changes within their organisations.

“AI opens new opportunities in learning, supports individuals in achieving change, and reinforces growth mindsets among workers,” stated Shubina. “Our study highlights the need for further research to examine these dynamics more comprehensively.”

Kwiatek also said that he is particularly passionate about exploring the transformative potential of AI in organisational learning environments.

“I believe that AI, when thoughtfully integrated, can not only enhance learning outcomes but also drive positive cultural shifts within organisations. This study underscores the importance of leveraging AI to empower individuals, reduce resistance to change, and cultivate a more dynamic and adaptive workforce, which I see as essential for thriving in today's fast-paced world.”

Future Directions for Research

The findings underscore the necessity for future studies to delve deeper into the interplay between AI, positive change, and organisational learning. The authors propose several research questions aimed at uncovering the publication trends related to AI usage and its effects on organisational outcomes, urging researchers to explore the untapped potential of AI in enhancing workplace competencies and overall well-being.